For major version upgrades, it is highly recommended to restore the device to factory defaults after updating, then re-import your configuration to prevent legacy software conflicts.
Incorrect or corrupt firmware can permanently destroy your camera or recorder.
Extract the downloaded archive. The actual firmware file must be named exactly . Hikvision devices will only recognize and flash updates packaged under this specific filename. If the extracted file has an .exe , .msi , or unfamiliar extension, delete it immediately. 4. Best Practices for Applying the Update Safely
Once downloaded, the file should be named . If the file extension is different, it may be corrupt or unsafe. Steps to Safely Update Hikvision Firmware