Before diving into the update process, it helps to understand what the NexDock 360 is and what its firmware actually does.
The consensus from the community is that the operates essentially as a "screen with a keyboard and touchpad connected via USB-C". Consequently, its firmware is stable enough that the company does not frequently issue over-the-air updates. However, the Power Delivery (PD) Controller —the chip that manages power and data transfer over USB-C—can be updated independently. nexdock 360 firmware update
Updating your firmware often resolves common pain points, such as: Before diving into the update process, it helps
Disable Windows Driver Signature Enforcement temporarily if the driver fails to install correctly on Windows 11. However, the Power Delivery (PD) Controller —the chip
| Issue | Solution | |--------|-----------| | “Device not found” | Try a different USB port on your PC. Use a high-quality data cable (no charge-only cables). | | Update fails at 50% | Restart your computer, reboot the NexDock, and repeat steps 2–4. | | Keyboard/trackpad dead after update | Perform a “hard reset” – disconnect all cables, hold power for 20 seconds, then power on normally. | | Mac user – script won’t run | Open Terminal, type chmod +x (with a space), then drag update.sh into Terminal, press Enter to make it executable, then run it. |
Ensure both your Windows laptop (if applicable) and the NexDock 360 have at least an 80% charge. A power outage mid-update can corrupt the chip.