Ensure that the customer has actually plugged in the USB device. The Customer Module will prompt them to do so, but sometimes customers overlook this step. Ask them to unplug and replug the device to trigger detection.
When customers connect, they can provide additional information such as order numbers, email addresses, or names. Ask them to enter this information consistently so you can easily identify and manage multiple sessions.
推奨環境
Windows : Microsoft Edge(最新版)、Google Chrome(最新版)、Mozilla Firefox(最新版) usb redirector technician edition 197 setup better
Mac : Safari 7.0以降
