Kivicare-pro-clinic-patient-management-system-e... Work -

Feature Name: Smart Queue Management & Virtual Waiting Room Concept: A real-time patient flow management system designed to eliminate physical crowding in the clinic waiting area and reduce patient wait times. This feature bridges the gap between appointment booking and the actual consultation. 1. Key Functionalities

Real-Time Token System:

Automatically generates a unique token number (e.g., A-05) upon booking or check-in. Displays a live "Now Serving" dashboard on the clinic’s reception TV or monitor. Supports multiple "Service Queues" (e.g., General Checkup, Dental, Emergency) running simultaneously.

Virtual Waiting Room (Patient App/Portal): kivicare-pro-clinic-patient-management-system-e...

Patients can check their live queue status remotely via their mobile phone. Displays estimated wait time and the number of patients ahead of them. Allows patients to "Delay Arrival" by 15-30 minutes if they are running late (subject to doctor approval).

Doctor Queue Control Panel:

A dedicated dashboard widget for doctors to call the next patient, mark a patient as "No Show," or pause the queue for breaks. One-click integration with Telemedicine (e.g., "Call Next" automatically initiates the video call if the appointment is virtual). Feature Name: Smart Queue Management & Virtual Waiting

Automated Status Notifications:

SMS/WhatsApp/Email Triggers:

"You are next in line" alert sent 10 minutes before their turn. "Doctor is running 20 minutes late" automatic notification. Consultation: Patient enters immediately

2. Workflow Scenario

Booking: Patient books a 10:00 AM slot via the KiviCare frontend form. Check-In: At 9:45 AM, the patient arrives and checks in via a Kiosk tablet at reception or scans a QR code. They are assigned Token #B-04. Monitoring: The patient sees they are 3rd in line and decides to wait outside in their car, monitoring the queue on their phone. Notification: The doctor finishes with Token #B-03. The system automatically sends an SMS to the patient with Token #B-04: "Please proceed to the consultation room now." Consultation: Patient enters immediately, reducing contact time and increasing clinic efficiency.