Aligning operational goals with corporate strategy.
Stevenson simplifies the corporate ecosystem into a "Transformation Model." Slides visually map out how: Aligning operational goals with corporate strategy
He leaned back, staring at the thumbnail image of the file on his desktop: Stevenson_OM_13e_Ch01_Intro.ppt . It was a file shared around the dorms like a secret artifact. Students whispered about the slides that contained hidden slides—slides that explained the 'Service Blueprinting' concept so clearly that even an Art Major could understand it. Aligning operational goals with corporate strategy
Determining the maximum load an operating unit can handle. Stevenson highlights the difference between Design Capacity (theoretical max) and Effective Capacity (realistic max given allowances like maintenance). Aligning operational goals with corporate strategy