The wrong print port is selected in the printer settings.

⚠️ Note: This printer may use standard ESC/POS thermal drivers on some systems. If the official driver is unavailable, try the built-in “Generic / Text Only” driver or a compatible ESC/POS driver.

Choose your processor type (32-bit or 64-bit) when prompted. Select the from the device list.

Uses a simple "drop-in" paper loading system for standard 80mm receipt rolls . ⚠️ Things to Consider

Open the Windows and navigate to Devices and Printers .

To help give you the most accurate troubleshooting steps, tell me: What are you installing this on? What connection type are you using (USB, Serial, Ethernet)? What specific POS software are you trying to connect it to? Share public link