Llevado al terreno de la comunicación, el es el arte de la persuasión y la redirección. Su creador, el Dr. George Thompson (un exprofesor de literatura reconvertido en policía de paisano), observó que los mejores agentes no eran los que usaban la fuerza física, sino los que sabían hablar para calmar los ánimos. El objetivo principal de este método es mantener el control profesional y personal bajo presión . Los 5 Principios Universales de la Comunicación
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Nota: Asegúrate de buscar fuentes confiables para descargar material para garantizar la calidad del contenido. ¿Quieres mejorar tus habilidades de comunicación? Si te interesa, puedo: paso a paso con ejemplos. Dar frases concretas para calmar a un cliente agresivo. Recomendarte ejercicios para practicar el autocontrol. ¿Cuál de estos temas te ayudaría más a empezar? Verbal Judo: The Gentle Art of Persuasion - PDFDrive.com Llevado al terreno de la comunicación, el es